RETURNING MERCHANDISE
We will accept merchandise for return that was purchased from
bonzisports.com within 14 days of receipt. There is a 20% restocking
fee for qualified returns in addition to the shipping and handling
costs. There is a 50% restocking fee on all custom ready-to-run boats,
no exceptions. The merchandise must be in new condition and in its
original packaging. Using batteries, installing radio parts in a
model, drilling holes in models, sanding hulls, painting or applying
decals to a boat or discarding the packing material are some examples
of what constitutes used merchandise. We do not accept returns via COD
or billed to our company in any way.
DEFECTIVE RETURNS and CLAIMS
If the item you wish to return is inoperable, but has no apparent
damage, it is considered defective. Prior to returning an item for
warranty claim or warranty repair, please contact us by phone or in
writing by letter or e-mail
(finedesignrc@yahoo.com) and give us a brief explanation of the
problem. Often we can help over the phone or by letter/e-mail or will
send you a replacement part without the need to return the entire
shipment. Defective merchandise may be returned to us as long as it is
in new and unused condition. We warrant our boats for workmanship and
material for up to 90 days after purchase date. Keep in mind that we
will evaluate each case on its own, and if there is an obvious
problem– not due to improper use or abuse, we will take this into
consideration and may offer warranty replacement. Please keep your
receipt for record. Warranty claims can only be done by the original
purchaser. If you can determine that a product is defective before
using it, we may be able to accept it back for exchange or refund;
however, we ask that you contact us before you do anything.
DAMAGED RETURNS
Damaged merchandise are items that have been damaged during shipping.
If a shipment arrives at your door with apparent shipping damage,
please contact us at
finedesignrc@yahoo.com immediately.
Save all products shipped, packaging material and paperwork; do not
throw anything away or dispose of any items in the package in any
other way. In most cases, your entire shipment needs to be examined by
the shipper for a successful claim.