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FDM Return Policy

RETURNING MERCHANDISE
We will accept merchandise for return that was purchased from bonzisports.com within 14 days of receipt. There is a 20% restocking fee for qualified returns in addition to the shipping and handling costs. There is a 50% restocking fee on all custom ready-to-run boats, no exceptions. The merchandise must be in new condition and in its original packaging. Using batteries, installing radio parts in a model, drilling holes in models, sanding hulls, painting or applying decals to a boat or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to our company in any way.

DEFECTIVE RETURNS and CLAIMS
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Prior to returning an item for warranty claim or warranty repair, please contact us by phone or in writing by letter or e-mail (finedesignrc@yahoo.com) and give us a brief explanation of the problem. Often we can help over the phone or by letter/e-mail or will send you a replacement part without the need to return the entire shipment. Defective merchandise may be returned to us as long as it is in new and unused condition. We warrant our boats for workmanship and material for up to 90 days after purchase date. Keep in mind that we will evaluate each case on its own, and if there is an obvious problem– not due to improper use or abuse, we will take this into consideration and may offer warranty replacement. Please keep your receipt for record. Warranty claims can only be done by the original purchaser. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we ask that you contact us before you do anything.

DAMAGED RETURNS
Damaged merchandise are items that have been damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please contact us at finedesignrc@yahoo.com  immediately. Save all products shipped, packaging material and paperwork; do not throw anything away or dispose of any items in the package in any other way. In most cases, your entire shipment needs to be examined by the shipper for a successful claim.
 

 

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